About – convegrepay

Since our founding, convegrepay has been on a mission to make payment processing simpler, safer, and more accessible for businesses of all sizes across every industry.

About convegrepay — Powering Payments for the Modern Economy

convegrepay was founded with a clear and compelling vision: to eliminate the complexity, hidden costs, and frustration that businesses face when accepting payments. Our founders, experienced professionals from the fintech and banking industries, saw firsthand how legacy payment processors burdened merchants with opaque pricing, rigid contracts, and outdated technology. They set out to build something better — a payment platform that puts the merchant first. From our headquarters in New York City, convegrepay has grown into a trusted payment partner for over 15,000 businesses spanning retail, e-commerce, healthcare, hospitality, professional services, and more. We process over $2 billion in transactions annually, and our platform maintains an industry-leading uptime of 99.99%. But numbers only tell part of the story. What truly defines convegrepay is our commitment to the merchants we serve. Every feature we build, every integration we support, and every support interaction we have is guided by a single question: does this make life easier for our merchants? This merchant-first philosophy has driven us to develop innovative solutions like our AI-powered fraud detection engine, our smart recurring billing system with automated card updater technology, and our unified omnichannel platform that brings online and in-store payments together in a single dashboard. We believe that payment processing should be a growth enabler, not a growth inhibitor. That is why we offer transparent interchange-plus pricing with no hidden fees, no monthly minimums, and no long-term contracts. We invest heavily in security and compliance, maintaining PCI DSS Level 1 certification and supporting the latest authentication standards. And we back everything with a support team that is genuinely passionate about helping merchants succeed. As the payment landscape continues to evolve with new technologies, regulations, and consumer expectations, convegrepay remains at the forefront of innovation. We are continually expanding our capabilities — from cryptocurrency acceptance to embedded finance solutions — to ensure our merchants are always equipped with the tools they need to thrive in an increasingly digital world. Our team of engineers, product managers, compliance specialists, and merchant advocates work together every day to deliver a platform that is not just reliable, but truly exceptional. We are proud of what we have built, and we are even more excited about what lies ahead.

Our Core Values and the Principles That Guide Everything We Do

At convegrepay, our values are not just words on a wall — they are the foundation of every decision we make and every interaction we have with our merchants, partners, and each other. Transparency is at the heart of our business model. We believe merchants deserve to know exactly what they are paying for, which is why we publish clear pricing, provide detailed transaction-level reporting, and never bury fees in fine print. When you work with convegrepay, there are no surprises — just honest, straightforward business. Security is non-negotiable. In an era of increasing cyber threats and data breaches, we invest millions of dollars annually in our security infrastructure. Our platform undergoes continuous monitoring, regular penetration testing, and annual PCI DSS Level 1 audits. We treat every piece of cardholder data as if it were our own, because protecting your customers is protecting your business. Innovation drives our roadmap. The payments industry moves fast, and standing still means falling behind. Our engineering team is constantly exploring new technologies — from machine learning for fraud detection to blockchain for settlement optimization — to ensure our merchants always have access to cutting-edge tools that give them a competitive advantage. Reliability is our promise. When your payment system goes down, you lose sales and customer trust. That is why we have built our platform on redundant cloud infrastructure across multiple geographic regions, achieving 99.99% uptime. Our merchants can process transactions with confidence, knowing that convegrepay will be there when they need us. Finally, partnership defines our approach to merchant relationships. We do not see ourselves as a vendor — we see ourselves as an extension of your team. Your success is our success, and we measure our performance by the growth and satisfaction of the businesses we serve. From your first conversation with our sales team to your thousandth call with our support specialists, you will experience a level of care and expertise that sets convegrepay apart from every other payment processor in the market.

Meet the Leadership Team Behind convegrepay

Michael Reynolds

Chief Executive Officer

Michael brings over 20 years of experience in financial services and fintech leadership. Before founding convegrepay, he held senior positions at major payment networks and banking institutions. His vision for merchant-first payment processing has been the driving force behind convegrepay's growth and innovation.

Priya Sharma

Chief Technology Officer

Priya oversees all technology strategy and engineering at convegrepay. With a background in distributed systems and cloud architecture from leading tech companies, she has built the scalable, resilient infrastructure that processes billions of dollars in transactions annually with sub-second response times.

Daniel Okafor

Chief Financial Officer

Daniel manages convegrepay's financial operations, pricing strategy, and risk management. His experience in corporate finance and payment economics ensures that our pricing remains competitive and transparent while sustaining the investment in technology and support that our merchants depend on.

Laura Bianchi

VP of Merchant Success

Laura leads our merchant support and account management teams. Her passion for customer experience and her deep understanding of merchant needs have shaped convegrepay's industry-leading support programs, ensuring every merchant receives personalized, expert assistance throughout their journey.

Kevin Nakamura

VP of Security & Compliance

Kevin is responsible for convegrepay's security posture, PCI compliance, and fraud prevention systems. A certified information security professional with over 15 years of experience in cybersecurity, he ensures our platform meets and exceeds the highest standards of data protection in the payment industry.

Rachel Foster

VP of Product & Partnerships

Rachel drives convegrepay's product roadmap and strategic partnerships with e-commerce platforms, POS providers, and technology integrators. Her ability to translate merchant feedback into innovative product features has been instrumental in making convegrepay one of the most versatile payment platforms available.